Customer booking forfit process
The below guide will follow you through "Forfeiting" customer deposits, designed to be used when you have a "No Show" & we need to account for the deposit that the customer has forfeit.
Its important that this process is followed so that these amounts can be redeemed on site and then allowed to be centrally accounted for.
Example Situation - A Customer has a Xmas Day Booking for £15.10 & they have not shown up, thus the booking is forfeit & we need to ring that through.
1. Find the customer booking on the Till by logging in, going to Pay & Redeem Deposit.
Select - Total Redemption
Once the customer deposit has been loaded, go to "Manager Functions"
Click on "Retained Deposit (Food)"
Enter the full booking amount E.G. £15.10
Press Enter & you will now see the whole deposit being Redeemed against "Retained Deposit"
To cash off this session go to the "Pay Screen" & cash off to "Collins Pay"
At this point the customer booking has been redeemed and closed off.