Use Collins Pay
Use Collins Pay for online payments
To send a link to your customer, asking them to make a payment online, follow the steps below:
- Open an enquiry or booking.
- Click the Payments tab.
- From the Type list, select Request payment.
- Enter an amount and any internal notes.
- Enter a message to the customer.
- If you've created a payment request message template, click Custom and select the message.
- Click Add Payment, then click Save.
When your client receives the email, they can click Pay Online Now and make their payment on a secure payment page. The secure payment uses postcode verification. Customers must enter their correct postcode, if the payment is rejected, they may have used a postcode not registered to their payment card.
Use Collins Pay for manual payments
Note: The customer is asked for 3D secure for payments over £100. You'll be asked for the customer's password. We recommend that for larger amounts, you use the online payment method, detailed above.
This is particularly useful if you're taking payment over the phone. To take a manual payment through Collins Pay, follow the steps below:
- Open an enquiry or booking.
- Click the Payments tab.
- From the Type list, select Manual Payments.
- Add an amount and any internal notes.
- Click Add Payments click Save.
- Click the card details link.
- Enter the card details in the secure payment screen.
- Click Pay Now.
Payments
Our payments come through our payment provider, Stripe. If you're using Payment Option B, the Design My Night Stripe account for your transactions, to save on transaction fees, we send all your payments for a day to you in bulk. Payments take one to three working days from the customer making the payment for it to land in your bank account.
If you're using Payment Option A, the payment goes straight into your Stripe account.
Restrict Collins Pay availability
To restrict Collins Pay availability, follow the steps below:
- Click Settings, then click Organisation.
- Click Payments.
- Select Stop Collins Pay payments being made and requested from.
- Select when this applies.
- Click Save.
Further options
- To report on your transactions, run the Collins Pay Payments report.
- To report on your bank transfers, click Reports then click Bank Transfers.
- To view your transactions, click Enquiries, then click Payment Revieced.
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Refund a payment.